Privacy policy

Effective Date: 11.2.2026

1. Introduction

This Privacy Policy explains how THEONE, d.o.o., Radovanova ulica 18, 2000 Maribor, Slovenia (“Company”, “we”, “us”, or “our”) collects, uses, and protects your personal data when you visit or make a purchase from our website.

If you have any questions regarding this Privacy Policy or your personal data, you may contact us at:

Email: support@theonerings.com
Company Name: THEONE, d.o.o.
Address: Radovanova ulica 18, 2000 Maribor, Slovenia

2. Personal Data We Collect

When you visit or make a purchase from our website, we may collect the following categories of personal data:

a) Information You Provide Directly

Full name
Billing and shipping address
Email address
Payment information (processed securely by third-party payment providers)
Order details
Customer support communications

b) Automatically Collected Information

IP address
Device type and browser information
Time zone
Website usage data
Cookies and tracking technologies

3. How We Use Your Personal Data

We use your data to:

Process and fulfill your orders
Provide shipping and tracking information
Communicate with you regarding your order
Provide customer support
Prevent fraud and unauthorized transactions
Comply with legal obligations
Improve our website and services

If you subscribe to marketing communications, we may use your email address to send promotional offers. You may unsubscribe at any time.

4. Legal Basis for Processing (GDPR – EU Customers)

If you are located in the European Union, we process your personal data under the following legal bases:

Performance of a contract (processing your order)
Compliance with legal obligations
Legitimate interests (fraud prevention, business improvement)
Consent (marketing communications where applicable)

5. Payment Processing

We do not store full credit card details on our servers.

All payments are processed securely through third-party payment service providers in compliance with applicable security standards. These providers may process your data in accordance with their own privacy policies.

6. Shipping and Fulfillment

To fulfill your order, we share necessary information (such as your name and shipping address) with shipping carriers and logistics partners to ensure delivery and provide tracking.

7. Data Retention

We retain your personal data only as long as necessary to:

Fulfill the purposes outlined in this policy
Comply with legal and tax obligations
Resolve disputes and enforce agreements

8. Your Rights (EU Residents)

Under the General Data Protection Regulation (GDPR), you have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data
Restrict or object to processing
Request data portability
Withdraw consent at any time

To exercise any of these rights, please contact us at support@theonerings.com.

9. Cookies

Our website uses cookies and similar technologies to:

Ensure website functionality
Analyze traffic and usage
Improve user experience

You may manage cookie preferences through your browser settings.

10. International Transfers

If you are located outside Slovenia, please note that your information may be transferred to and processed in Slovenia or other countries where our service providers operate.

We ensure appropriate safeguards are in place to protect your data.

11. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, misuse, or disclosure.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The latest version will always be posted on our website with the updated effective date.